Terms of Use

This document sets out the terms for using the insanagency.uz website and for ordering services from Insan Agency (“we”). We've written it in plain language, so both sides know exactly where they stand in any situation. By visiting the site or submitting a request, you agree to these Terms.

Summary

• The site is free: read it, learn from it, send us a request. You may not copy the content and redistribute it under your own name.
• Projects run on a contract: scope of work, timeline, price, and payment schedule are set out in a written agreement. If the agreement conflicts with these Terms, the agreement prevails.
• Payment: usually 50% up front and 50% on delivery. Longer projects are split into stages.
• Ownership: once paid in full, the website, system, or app is yours. We keep only our shared libraries and accumulated experience.
• Revisions: two free rounds at each stage. Changes beyond scope are covered by a separate quote.
• Support: one month free after delivery, then by agreement.
• Liability: for each party, limited to the amount paid on that project.

1. What these Terms cover

These Terms cover two things: using the insanagency.uz website (sections 2–3) and the services you order from us — websites and platforms, ERP/CRM/LMS systems, AI agents, SEO (sections 4–13).

Each project has its own written agreement, setting out the specific scope of work, timeline, price, and payment schedule. If the agreement conflicts with these Terms, the agreement governs. These Terms fill in anything the agreement doesn't cover.

To use the site and our services you must be at least 18 years old, or authorized to act on behalf of an organization.

2. Using the website

The site exists to inform you and to let you reach us. Feel free to use it: read the pages, browse the case studies, send a request, or write in the chat. Only the following is prohibited:

• Interfering with the site: malicious code, excessive automated requests, attempts to gain unauthorized access to our systems
• Automatically scraping content, design, or code and redistributing it under your own name
• Sending spam, advertising, or abusive messages through the request form or chat
• Contacting us with false information on behalf of another person or organization

If these rules are broken, we may restrict access to the site. We reserve the right to change, suspend, or shut down the site at any time — this does not affect our obligations on projects already in progress.

3. Site content and intellectual property

The text, design, code, illustrations, and video on the site, as well as the “Insan Agency” name and logo, are our property and protected by law. Client brands and products shown in case studies belong to those clients; they appear only to showcase our work, with the client's consent.

You may quote a short excerpt from the site, provided you credit the source (insanagency.uz). Copying the content in full, altering and redistributing it, or using it for commercial purposes requires our written permission.

4. How a project starts

Every project follows the same path, so there are no surprises:

• Free consultation: we get to know your business, your customer, and your goal.
• Proposal: we send a document setting out the scope, timeline, and price. The proposal is valid for 14 days.
• Agreement: once you approve the proposal, we sign a written agreement and work begins once the advance payment is made.
• Work and delivery: at the end of each stage we show you the result and move to the next one once you approve it.

The consultation and proposal create no obligation — until the agreement is signed, both sides remain free.

5. Price and payment

Price depends on three things: scope of work, the complexity of the features, and the timeline. After our analysis, we set the price in writing — it does not change during the agreement unless the scope changes (section 7).

• Payment is usually split in two: 50% up front and 50% on delivery. Longer projects are split into stages, with an invoice sent at the end of each one.
• Invoices are due within the period stated in the agreement. If payment is late, we may pause work until it is received; the timeline shifts accordingly.
• Third-party costs — domain, hosting, licenses, payment-processor fees, stock materials — are not included in the price and are paid separately, agreed in advance.
• Once work has started, the advance payment is non-refundable: it covers the analysis, design, and development already done. If a project is cancelled, we settle based on the work actually completed (section 12).

6. Your part

We hit deadlines together. To do that, we need the following from you:

• Materials: logo, copy, images, product information — by the agreed date. If they're late, the project timeline shifts accordingly.
• One decision-maker responsible for feedback and approvals.
• Response time: feedback on delivered work within 5 business days. If we don't hear back, the stage is considered approved and we move on to the next one.
• Lawful materials: you are responsible for ensuring that the copy, images, brand assets, and data you provide do not infringe any third party's rights.

7. Revisions and scope changes

Each stage (for example, design or development) comes with two free rounds of revisions: you gather your comments into one round, and we make the changes. This is how we polish the result.

A new page, feature, or integration not covered in the proposal counts as a scope change. Before we build it, we send a separate quote with the extra time and cost involved; until you approve it, work continues at the original scope. That way both the timeline and the price stay clear in advance.

8. Delivery, ownership, and licenses

Once the final payment is received, the work created for you — design, code, website, system, app, content — becomes yours. You may use it, modify it, and hand it to another provider as you see fit. Delivery includes launch and a brief walkthrough.

Three things do not transfer to you, because they existed before the project or aren't ours to give:

• Our shared tools: internal libraries, components, templates, working methods, and experience. If these were used on your project, you get an unlimited license to use them, but we keep ownership.
• Third-party products: open-source libraries, fonts, stock images and video, SaaS services — these remain under their own license terms.
• Our name and logo.

Until paid in full, all deliverables remain our property, and you may use them for review purposes only.

9. Case studies and portfolio

We like to showcase finished work on our site, on social media, and in presentations as a case study — it's our main form of advertising. But we only do this with your written consent. If you withhold consent, or withdraw it later, the case study will not be published, or will be taken down. Confidential business metrics are never disclosed.

10. Confidentiality

Any business information we learn during a project — about your customers, prices, processes, or plans — is treated as confidential and is not shared with third parties. This obligation survives the end of the agreement. On request, we'll sign a separate non-disclosure agreement (NDA). How we handle personal data is covered in the Privacy Policy.

11. Warranty and support

• For one month after delivery, we fix bugs within the delivered scope free of charge.
• After that, we offer a monthly service agreement, scoped and priced to your needs.
• The warranty does not cover: changes made by you or a third party; outages in third-party services (hosting, payment systems, APIs); or the consequences of not installing updates we've recommended.

We cannot guarantee that a result — a website, system, ad campaign, or SEO work — will produce a specific level of sales, traffic, or rankings: that also depends on the market, competition, and your own business decisions. What we do guarantee is delivering our own work at the agreed scope, quality, and deadline.

12. Ending a project

• Either party may end a project with 10 days' written notice.
• In that case, we settle based on the work completed up to the termination date: the completed portion is paid for, and any overpayment is refunded. You receive the results of the work you've paid for.
• If we don't receive materials or a response from you for more than 30 days, we may pause the project; on resuming, the timeline and queue position are renegotiated.

13. Limitation of liability

Each party's liability to the other is limited to the amount paid on that project. Neither party is liable for indirect damages — lost profits, business interruption, data loss — except for damage caused intentionally or through gross negligence.

In the event of force majeure (natural disasters, internet or power outages, decisions of government authorities), obligations are suspended for the duration of the event; each party will notify the other promptly.

14. Governing law and disputes

These Terms are governed by the law of the Republic of Uzbekistan. If a disagreement arises, we negotiate first — we respond to a written request within 10 business days. If we cannot reach agreement, the dispute is heard by the competent court of the city of Tashkent.

15. Changes to these Terms

We may update these Terms — the date above reflects the latest update. We announce material changes on the site. New Terms do not apply retroactively to agreements already signed.

16. Contact

If you have a question about these Terms, write to us — we'll reply:

Email: info@insanagency.uz
Address: Toshkent, Shayxontohur t., Labzak k., 64A